Privacy policy

Privacy Policy

This Privacy Policy outlines how Dehing Tea ("we" or "the Site") collects, uses, and shares your Personal Information when you interact with or make purchases from our website.

Collecting Personal Information

When you visit our website, we gather specific details about your device, interactions with the site, and the data necessary to process your orders. We may also collect additional information if you reach out to us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information." Here's what we collect and why:

Device Information:

  • Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, viewed products/pages, search terms, and site interaction.
  • Purpose of collection: To optimize site loading and perform analytics for improving user experience.
  • Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Shared with: Our trusted processors, including Shopify, Braintree, Gorgias, Meta, TikTok, Klaviyo, Mention Me, Bing, and Google.

Order Information:

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Purpose of collection: To fulfill orders, process payments, arrange shipping, send invoices, and provide order confirmations. Also used for communication, order screening, and marketing, based on your preferences.
  • Source of collection: Provided by you during the order process.
  • Shared with: Our processors, including Shopify, Braintree, Gorgias, Meta, TikTok, Klaviyo, Mention Me, Okendo, PVX, Shipster, Bing, and Google.


Our website is intended for users aged 18 and above. We do not knowingly collect Personal Information from minors. If you believe your child has provided us with their information, please contact us for its removal.

Sharing Personal Information

We share your Personal Information with service providers to enhance our services and fulfill contractual obligations. For instance:

  • We use Shopify to operate our online store.
  • We may share information to comply with legal requests.
  • We utilize PVX & Shipster for shipping processing.
  • Gorgias assists in managing customer contacts.
  • Klaviyo is used for email communication.
  • Mention Me supports customer referrals.

Behavioral Advertising

We may use your Personal Information to deliver targeted advertisements or marketing content of potential interest. This includes sharing information about your site use and purchases with advertising partners. You can opt out of targeted advertising via the provided links.

Using Personal Information

We use your Personal Information to provide our services, such as offering products, processing payments, shipping orders, and updating you on new products and offers.

Lawful Basis

Under GDPR, if you're an EEA resident, we process your Personal Information based on:

  • Your consent.
  • Contractual performance.
  • Legal compliance.
  • Protecting vital interests.
  • Our legitimate interests, not overriding your rights.


We retain your Personal Information unless you request its deletion, especially concerning order records.

Automatic Decision-Making

We don't engage in fully automated decision-making affecting you significantly. Some automated decisions relate to fraud prevention.

Your Rights

If you're an EEA resident, you have rights to access, transfer, correct, update, or erase your Personal Information. Contact us to exercise these rights.

Data Transfer

Your data may be processed outside of Europe, including Canada and the United States. Data transfers comply with GDPR standards. For more information, see Shopify's GDPR Whitepaper.

For any privacy-related concerns or queries, please contact us using the information below.